This policy explains what happens when you cancel an event registration, or when we postpone or cancel an event.
Free tickets
You can cancel your registration at any time by emailing us, so your seat can go to someone else.
Paid tickets — if you cancel
- 14 days or more before the event: a full refund, less any transfer or payment fees.
- Between 14 and 3 days before the event: a refund of 50% of the ticket price.
- Less than 3 days before, or not attending: no refund.
- In every case you can transfer your registration free of charge to a colleague from the same organisation by sending us their name and email before the event.
If we postpone or cancel an event
- Cancellation: we refund the full ticket price.
- Postponement: your registration stays valid for the new date, with the same badge. If the new date doesn’t suit you, you get a full refund if you ask within 14 days of it being announced.
Booths and sponsorship
These follow the signed contract, which sets out the payment schedule and cancellation terms for each booking.
How to cancel or request a refund
Email us at the address on the contact page and include the registration number printed on your badge (for example EVZ-XXXXXX). Refunds are made to the original payment method within 14 business days of our approval.
Force majeure
If an event can’t go ahead for reasons beyond our control (such as official decisions or disasters), we will offer to move your registration to an alternative date or give you credit for another event, and a full refund if neither suits you.
Last updated: 24 September 2026